Director of Operations

San Francisco, CA

Role summary

How we operate our rapidly growing portfolio of communities is one of three key drivers for the success of our business (in addition to purchasing great communities at attractive prices and capitalizing the transactions well).

The Director of Operations will be responsible for Glencrest’s entire portfolio for the lifecycle of each asset, including due diligence, repositioning and renovation, ongoing asset management and, in some cases, disposition.

Our Director of Operations will initially support and eventually own asset management, overseeing all strategic and day-to-day aspects of our growing portfolio of apartment communities. As our organization grows, the scope of this role could grow to include other critical aspects of our business such as investor relations, reporting, compliance and administration. This person will report to the Managing Partner in charge of asset management, operations and administration (Mike).

While much of the work can be done remotely, commuting proximity to our downtown San Francisco office (2 - 3 days a week once we get past the pandemic) is a requirement. Additionally, the asset management and due diligence aspects of this role will require frequent travel to our apartment communities (typically 2 - 4 times per month).

Detailed description of responsibilities

Duties include assessing property performance, contributing solutions to challenges that arise, managing a dynamic set of relationships, analysis of alternatives in regards to achieving financial results, reporting financial and project-specific information to internal and external partners, and ensuring that we provide a top decile experience for current and future generations of Glencrest residents. 

The position will have the following primary responsibilities:

  • Analyzing potential acquisitions on a number of dimensions, such as operational performance, physical condition and market strength in partnership with our transactions team

  • Finalizing initial underwriting based on due diligence findings

  • Developing annual budgets and business plans and working with our property management partners and other Glencrest team members to achieve goals

  • Measuring and managing property performance against projections, annual budgets and the competitive set

  • Identifying all internal and external reporting requirements and working with personnel responsible for report distribution to see that requirements are met

  • Reviewing monthly operating statements and revising strategy as necessary

  • Conducting periodic site inspections

  • Interacting with internal staff and external partners (including property management, investors, lenders, regulators, auditors, etc.) to achieve property goals

  • Reporting on portfolio and asset-level performance to our leadership committee on a quarterly basis

  • Supporting process improvement projects within and outside the department

  • Building the asset management team, including recruiting, hiring, ongoing staff development, management and compensation of asset management analysts

Key attributes

  • Possesses unquestionable integrity

  • Committed to balancing the sometimes competing interests of our residents, the environment and communities we inhabit and our colleagues without compromising on investor obligations  

  • Passionate about building a long-term career the multifamily industry

  • Interpersonally savvy; easily passes the “Pittsburgh airport test”

  • Action oriented and averse to making excuses

  • Able to prioritize, stay organized and meet critical deadlines

  • Hard working; can be counted on to exceed goals successfully

  • Extremely responsive except when they’re off the grid

  • Cool under pressure and channels frustrations productively (and / or humorously) when times are tough

  • Able to think critically and solve problems logically

  • Willing to do the job no one else wants to

  • Loves putting on work boots and getting some dirt under their fingernails

  • Able to balance the demands of a fast-paced career with those of life beyond work

  • Deeply empathic and respectful of those we interact with on a daily basis

  • Handles direct feedback well and uses it to learn and evolve

Job experience and education requirements

We recognize that the paths taken by amazing, ambitious candidates will not all look the same. Having said that, there are a few requirements for this role:

  • 3-7 years of work experience in a fast-paced, data-oriented environment

  • Real estate private equity or development, commercial brokerage, investment banking or management consulting experience nice to have but not required

  • Strong analytical skills; appreciates a well-crafted pivot table or offset function

  • Excel and PowerPoint or, ideally Google Sheets and Slides, proficiency required. Yardi or other property management software experience is a plus

  • Bachelor’s or advanced degrees are preferred but not required

  • Writes and speaks English extremely well and doesn’t say “anyways” without irony

Compensation

Base and bonus are competitive with the management consulting, private equity and real estate industries. 

We also offer all full time team members a comprehensive benefits package including:

  • Medical, dental and vision insurance

  • 401(k) with company match

  • Pre-tax healthcare and dependent care flexible spending accounts

  • Commuter benefits

  • Vacation and sick leave

  • Regular training and career development opportunities

  • Work-from-home infrastructure stipend

  • All the kombucha one can stomach (just kidding - we don’t currently stock the fridge with kombucha but would consider it if a compelling case can be made). 

Our commitment to opportunity and diversity

We don’t just accept difference — we cultivate it for the benefit of our team, residents and neighbors. Glencrest is proud to be an equal opportunity workplace and does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.