Director of Operations
How we operate our rapidly growing portfolio of communities is one of three key drivers for the success of our business (in addition to purchasing great communities at attractive prices and capitalizing the transactions well).
The Director of Operations will be responsible for Glencrest’s entire portfolio for the lifecycle of each asset, including due diligence, repositioning and renovation, ongoing asset management and, in some cases, disposition.
Our Director of Operations will initially support and eventually own asset management, overseeing all strategic and day-to-day aspects of our growing portfolio of apartment communities. As our organization grows, the scope of this role could grow to include other critical aspects of our business such as investor relations, reporting, compliance and administration. This person will report to the Managing Partner in charge of asset management, operations and administration (Mike).
While much of the work can be done remotely, commuting proximity to our downtown San Francisco office (2 - 3 days a week once we get past the pandemic) is a requirement. Additionally, the asset management and due diligence aspects of this role will require frequent travel to our apartment communities (typically 2 - 4 times per month).
Detailed description of responsibilities
Duties include assessing property performance, contributing solutions to challenges that arise, managing a dynamic set of relationships, analysis of alternatives in regards to achieving financial results, reporting financial and project-specific information to internal and external partners, and ensuring that we provide a top decile experience for current and future generations of Glencrest residents.
The position will have the following primary responsibilities:
Analyzing potential acquisitions on a number of dimensions, such as operational performance, physical condition and market strength in partnership with our transactions team
Finalizing initial underwriting based on due diligence findings
Developing annual budgets and business plans and working with our property management partners and other Glencrest team members to achieve goals
Measuring and managing property performance against projections, annual budgets and the competitive set
Identifying all internal and external reporting requirements and working with personnel responsible for report distribution to see that requirements are met
Reviewing monthly operating statements and revising strategy as necessary
Conducting periodic site inspections
Interacting with internal staff and external partners (including property management, investors, lenders, regulators, auditors, etc.) to achieve property goals
Reporting on portfolio and asset-level performance to our leadership committee on a quarterly basis
Supporting process improvement projects within and outside the department
Building the asset management team, including recruiting, hiring, ongoing staff development, management and compensation of asset management analysts
Possesses unquestionable integrity
Committed to balancing the sometimes competing interests of our residents, the environment and communities we inhabit and our colleagues without compromising on investor obligations
Passionate about building a long-term career the multifamily industry
Interpersonally savvy; easily passes the “Pittsburgh airport test”
Action oriented and averse to making excuses
Able to prioritize, stay organized and meet critical deadlines
Hard working; can be counted on to exceed goals successfully
Extremely responsive except when they’re off the grid
Cool under pressure and channels frustrations productively (and / or humorously) when times are tough
Able to think critically and solve problems logically
Willing to do the job no one else wants to
Loves putting on work boots and getting some dirt under their fingernails
Able to balance the demands of a fast-paced career with those of life beyond work
Deeply empathic and respectful of those we interact with on a daily basis
Handles direct feedback well and uses it to learn and evolve
Job experience and education requirements
We recognize that the paths taken by amazing, ambitious candidates will not all look the same. Having said that, there are a few requirements for this role:
3-7 years of work experience in a fast-paced, data-oriented environment
Real estate private equity or development, commercial brokerage, investment banking or management consulting experience nice to have but not required
Strong analytical skills; appreciates a well-crafted pivot table or offset function
Excel and PowerPoint or, ideally Google Sheets and Slides, proficiency required. Yardi or other property management software experience is a plus
Bachelor’s or advanced degrees are preferred but not required
Writes and speaks English extremely well and doesn’t say “anyways” without irony
Base and bonus are competitive with the management consulting, private equity and real estate industries.
We also offer all full time team members a comprehensive benefits package including:
Medical, dental and vision insurance
401(k) with company match
Pre-tax healthcare and dependent care flexible spending accounts
Vacation and sick leave
Regular training and career development opportunities
Work-from-home infrastructure stipend
All the kombucha one can stomach (just kidding - we don’t currently stock the fridge with kombucha but would consider it if a compelling case can be made).
Our commitment to opportunity and diversity
We don’t just accept difference — we cultivate it for the benefit of our team, residents and neighbors. Glencrest is proud to be an equal opportunity workplace and does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.